Notifications
The bell and the Notifications page, captured emails that need a deal, the eight notification categories, per-category in-app and email preferences, and how notifications get marked read.
Updated 2026-10-18
The bell in the top bar shows a count and links to your Notifications page. The count is your unread notifications plus any captured emails still waiting for a deal. On a phone, Notifications is in the first section of Browse, after Calendar. The count refreshes every 15 seconds while the tab is open and active, and again when you return to the window. It’s a poll, not a live push, so a new notification can take a few seconds to show.
Captured emails
Emails captured by BCC that could not be matched to a single open deal appear under Captured emails at the top of the Notifications page. Attach each one to a deal or dismiss it. Every member of the workspace sees the same list, and each pending email adds one to the bell count until you handle it. The “unread” chip and Mark all read on the page cover notifications only.
Categories
- Deal assignments
- Deal progress — moved, won, or lost
- Contact & company assignments
- Comments & mentions — see mentions and replies for how @-mentions and threaded replies map to this category
- Activities & reminders
- Customer email replies
- Invitations, roles & access
- Integrations & webhooks
Preferences
In Settings → Notifications, each category has two independent switches: in-app and email. Turn either off and you’ll stop getting that category through that channel. Workspace owners can also set a workspace-wide default per category, which applies to anyone who hasn’t set their own preference.
Invitations, roles & access can’t be turned off. It’s the one category that always reaches you on both channels.
Email delivery
When email is on for a category, each notification sends its own email as it happens — this isn’t a digest. NeoKivo separately offers a daily summary email of overdue and due-today items, which is a different setting and not tied to these per-category toggles.
Marking notifications read
Clicking a notification marks it read and takes you to what it’s about. Mark all read clears every unread notification at once. Dismissing one with the X removes it from the list without necessarily marking it read — dismissed notifications don’t count toward your unread total, but nothing is marked read automatically just by scrolling past it.
Spotted something out of date? Email hello@neokivo.com.